Description: Air France Mauritius Office employees demonstrated the highest degree of professionalism in my last encounter. I had to make last-minute changes to a reservation for my relatives because of a medical crisis. The employees not only assisted but also felt for us. In minutes, they cancelled our initial itinerary and located a superior one with reasonable fees. They even facilitated access to medical support at the airport. I never felt rushed or patronized, which is not common. The agents spoke plainly and kept things honest. They went the extra mile by checking up on me through email to make sure that I had all documents required for travel. The tone was friendly but effective. It seemed like I was talking to someone who cared. My family was amazed at the whole experience. They made what would have been a high-stress situation workable. I am not able to thank them enough and would not think twice about coming back for future requirements. Service like this is what builds repeat customers.
Category: Travel
Tag: Airline