Description: Air Serbia Wheelchair Assistance offers comprehensive support services to ensure a smooth and comfortable travel experience for passengers with reduced mobility. From the moment a booking is made, Air Serbia provides dedicated customer support to help passengers request wheelchair assistance during ticketing, either online or via the call center. Upon arrival at the airport, specially trained staff are available to assist with check-in procedures, ensuring minimal wait times and a stress-free process. The Wheelchair Assistance team also helps with baggage handling, ensuring all luggage is properly tagged and transported, while prioritizing the passenger's ease and safety. Throughout the airport journey, from security checks to boarding gates, the assistance service ensures continuous support, including the provision of wheelchairs and, where necessary, electric carts for longer distances. Onboard, passengers receive personalized attention, with cabin crew trained to accommodate special needs and ensure a comfortable flight. For connecting flights or arrival at the destination, Wheelchair Assistance includes coordination with ground teams to provide timely and reliable support, including help through immigration, baggage claim, and final airport exit. Passengers are encouraged to request wheelchair services at least 48 hours before departure to ensure availability and optimal coordination. In addition to physical assistance, the service includes up-to-date flight information and proactive communication to keep passengers informed about gate changes or delays. The airline’s dedicated customer support team remains accessible throughout the journey to address any concerns or last-minute requests. Wheelchair Assistance reflects the airline’s commitment to accessibility, dignity, and comfort for all passengers, making travel easier and more inclusive. Whether traveling alone or with companions, passengers with reduced mobility can rely on a high standard of care and professionalism at every stage of their journey with Air Serbia.
Category: Travel
Tag: Travel