Description: TAP Air Portugal is dedicated to ensuring accessibility for all passengers through its well-structured TAP Air Portugal Wheelchair Assistance program. Whether you're traveling for business or leisure, the airline offers reliable and compassionate support for passengers with reduced mobility, from booking through arrival. Passengers are encouraged to request wheelchair assistance during the ticket purchase process or by contacting TAP’s customer service at least 48 hours before departure. This allows the airline to coordinate needed services effectively. At the airport, trained staff are available to assist with check-in, baggage handling, security procedures, and boarding. TAP Air Portugal transports wheelchairs and mobility devices free of charge, including manual and battery-operated models. If necessary, passengers are provided with an airport wheelchair, and boarding support includes aisle chairs and lifts for safe and dignified entry onto the aircraft. In-flight, the cabin crew offers additional support to ensure comfort, and accessible seating arrangements are available upon request. On arrival, passengers receive continued assistance through deplaning, baggage claim, and customs clearance. Flight information and service updates are easily accessible through TAP’s mobile app and website, helping passengers stay informed. For added convenience, multilingual customer service is available by phone, email, or at airport service desks. The Air Portugal Assistance program is a reflection of the airline’s commitment to inclusive and respectful service. By providing reliable mobility support, TAP ensures that all passengers—regardless of physical ability—can enjoy a safe, smooth, and dignified travel experience.
Category: Travel
Tag: Travel