Description: I had a brief but pleasant experience with the British Airways New York Office. I encountered a problem with my luggage on a recent flight, and the staff assisted me in making a claim right away. They assured me that the problem would be taken care of and kept me informed with follow-ups in a timely fashion. The office was clean, and the office staff was also very helpful and kept me advised throughout the whole process. They were also great at giving me the contact info for baggage claim at the airport. It seemed evident that everyone in this office was committed to being a fine customer service outlet and making the traveling public as happy as they can be. Overall, this office was way beyond my expectations, and I had no doubt that my issue would be handled quickly and professionally.
Category: Travel
Tag: Airline